Frequently Asked Questions (FAQ)
Q1: What are your main products?
A: Our main products include a wide range of plastic bags made from HDPE (High-Density Polyethylene) and LDPE (Low-Density Polyethylene). These include:
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T-Shirt Shopping Bags: Ideal for retail and grocery stores.
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Garbage Bags: Suitable for household and commercial waste management.
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Packaging Bags: Perfect for protecting and transporting various products.
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Tubing Films: Used for industrial packaging and wrapping applications.
We also manufacture PP (Polypropylene) cutlery, including spoons, forks, and cups, which are perfect for the foodservice and catering industries.
Q2: What information should I provide to get a quotation?
A: To ensure an accurate and timely quotation, please provide the following details:
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Product Measurements: Length x Width. If your bags have gussets, please specify the gusset size.
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Thickness: Indicate the desired thickness in microns or mils.
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Material: Specify whether you prefer HDPE or LDP and whether you need virgin or recycled material.
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Printing Details: Number of print colors, and whether printing is required on one side or both sides.
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Quantity: Total number of units you need.
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Additional Information: Providing pictures of your desired bag or samples (if available) will help us tailor the quotation to your exact needs.
Q3: How can I obtain samples?
A: We offer two options for obtaining samples:
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Stock Samples: We can provide similar samples from our existing stock at no cost. You will only need to cover the shipping fee.
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Custom Proofing: For samples that match your specific requirements, a proofing fee and shipping fee will apply.
Q4: How long does it take to complete samples (Proofing)?
A: Typically, proofing can be completed within 7 working days. This timeline ensures that you receive your samples promptly for review and approval.
Q5: What is your delivery time for mass orders?
A: Our delivery time for mass orders is generally 25 to 35 days after receiving the deposit and confirming all order details. This timeline allows us to ensure high-quality production while meeting your delivery expectations.
Q6: What are your payment terms?
A: Our standard payment terms are as follows:
Q7: What is your Minimum Order Quantity (MOQ)?
A: Our MOQ varies depending on the product:
These MOQs ensure efficient production and cost-effectiveness while meeting the needs of both small and large-scale customers.
Q8: Do you inspect the finished products?
A: Absolutely. Quality is our top priority. Our Quality Control (QC) department inspects each production step and the finished products before shipping. This ensures that every item meets our high standards of quality and reliability.
Q9: Are you a trading company or a manufacturer?
A: We are a professional manufacturer specializing in plastic bags and PP cutlery. With years of experience, we offer a wide range of products at competitive prices. Our in-house production capabilities allow us to provide customized solutions tailored to your specific needs.
Q10: What about after-sales service?
A: Our after-sales service is designed to provide you with peace of mind. If you have any questions or concerns upon receiving your goods, please contact us at any time. We are committed to ensuring your satisfaction and addressing any issues promptly.
Tips for Inquiry
To help us provide you with a fast and accurate quotation, please confirm the following information at your earliest convenience:
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Film Color and Thickness
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Bag Size
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Print Colors and Ink Coverage
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Bag Construction (A photo would be highly appreciated)
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Packaging Method
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Order Quantity
By providing these details, you help us tailor our products to your exact specifications, ensuring a seamless and satisfactory experience.
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